Velocity Networks – Route This App

Velocity Networks customers now have access to our own instance of a great new app called Route This which can help and diagnose network issues.

Route This App allows you to easily diagnose and troubleshoot any WiFi or conductivity difficulties you are experiencing.

Our new Route This APP self-help can help you see and solve some of the most common home networking issues – use it 24/7

Get the app now!

Step 1

Download the free RouteThis Helps app onto your phone or tablet from Google Play or App Store

Once installed, open the app and click Begin. You will then be asked to enter a code. Please use the code: VEL1

Step 2

Select Network Scan to start the diagnosis. Make sure you are standing next to your router ( about 1m or 3feet away) before starting the scan. The scan takes about 2 minutes. Do not minimize the app or check notifications while the scan is running.

Step 3

When the scan completes you will see a screen displaying your test results.

To see suggestions on how to improve your network speed and coverage, click improve network health at the bottom of the screen. Follow the instructions to improve your network.

Need Further Assistance?

Our technical support team is available 24/7/365 at 403-537-2560 ext 1.

Running a scan is helpful and will speed up troubleshooting – Each Scan you run will produce a unique key in the top right which you should provide to us for further troubleshooting purposes when you call.  Make sure to tell our representative on the phone that you have run a scan, and share with them the key.