Acquisition FAQs

Nothing at the moment. Velocity Networks is here to
support you. At this time all services, prices, bills, support
hours and contact information remain the same. You do
not need to take any action to keep receiving the same
great Velocity Networks services until you have received
your first bill and all the associated information from
Mascon by TELUS on March 15, 2023.

As the transition moves along, notifications will be sent
via email, you can also visit Velocity Network’s website to
keep up to date. If you have any questions, please
contact your Velocity Networks Customer Support
Representatives the same as you always have.

Our services are not changing, at this time.
New customers can directly call Mascon by TELUS at 1-
866-832-6020 to inquire about new services and

No. For the foreseeable future, all products, services,
prices and billing will remain the same. Any updates on
service changes will be well advertised.

No disruptions are expected at this time during the
migration process. After the migration, any outages in
affected areas will be communicated via

At this time, customers can continue to reach Velocity
Networks the same as they do today until March 14,
2023. For general inquiries and support, please call 403-
537-2560 or visit us online at
As of March 15,2023 you will receive your
communications from Mascon by TELUS. Any updates on
service changes will be directly emailed to you. For
general inquiries and support, please call 1-866-832-6020
or visit us online at

Yes. You can always upgrade your current services but if
you would like to subscribe to new service please contact
Mason by TELUS at 1-866-832-6020 or visit

Information on Mascon by TELUS products and services
are available online at

We are not able to comment on any future TELUS plans.

How to migrate your email account to Gmail

Managed Router and Minim app

Here is a complete list of How-to-Videos for Minim app use

Managed router Minim App