Acquisition FAQs
What changes for customers today?
Nothing at the moment. Velocity Networks is here to
support you. At this time all services, prices, bills, support
hours and contact information remain the same. You do
not need to take any action to keep receiving the same
great Velocity Networks services until you have received
your first bill and all the associated information from
Mascon by TELUS on March 15, 2023.
What does this change for customers in the future?
As the transition moves along, notifications will be sent
via email, you can also visit Velocity Network’s website to
keep up to date. If you have any questions, please
contact your Velocity Networks Customer Support
Representatives the same as you always have.
Will, you continue offering the same products and services you do today?
Our services are not changing, at this time.
New customers can directly call Mascon by TELUS at 1-
866-832-6020 to inquire about new services and
products..
Will the cost of my services change?
No. For the foreseeable future, all products, services,
prices and billing will remain the same. Any updates on
service changes will be well advertised.
Will there be any disruption to my services?
No disruptions are expected at this time during the
migration process. After the migration, any outages in
affected areas will be communicated via mascon.ca.
Will the way I contact Velocity Network change?
At this time, customers can continue to reach Velocity
Networks the same as they do today until March 14,
2023. For general inquiries and support, please call 403-
537-2560 or visit us online at velocitynetworks.ca
As of March 15,2023 you will receive your
communications from Mascon by TELUS. Any updates on
service changes will be directly emailed to you. For
general inquiries and support, please call 1-866-832-6020
or visit us online at mascon.ca
Can I still upgrade or make changes to my Velocity Network services?
Yes. You can always upgrade your current services but if
you would like to subscribe to new service please contact
Mason by TELUS at 1-866-832-6020 or visit mascon.ca
Where can I learn about what services Mascon by TELUS will offer in my community?
Information on Mascon by TELUS products and services
are available online at mascon.ca.
Will TELUS be announcing new acquisitions in Alberta?
We are not able to comment on any future TELUS plans.
How to migrate your email account to Gmail
How to migrate your email account to Gmail
Managed Router and Minim app
How do I managed the app for the managed router
Here is a complete list of How-to-Videos for Minim app use