Attention Velocity Networks Clients.

Important: Billing update information

Your bill is changing, and depending on your method of payment, you will need to take action before April 1, 2023.

Billing system update to Mascon by TELUS.

As you may recall, Velocity became part of the TELUS family on June 30, 2022. As a result, your account will be moved to the Mascon by TELUS billing system. In order to optimize service delivery, we are making this important change to your billing and support services.

Billing – Your new payee will be Mascon by TELUS as of April 1, 2023. There will be no changes to your current Velocity services and plans. This billing change will only affect how you access your bill, manage pre-authorized payments and update your payee for on-line banking payments. You will receive your April bill on March 15th, 2023 from Mascon by TELUS.

Customer and Technical Support – Effective March 15, 2023, contact 1-866-832-6020 for any questions about your account or if you are experiencing technical problems with your service or equipment.

• Customer service representatives are available Monday through Friday from 9am-6pm MST.
• Technical support representatives are available Monday through Friday 7am-9pm MST and on weekends and statutory holidays from 9am-5pm MST.

This is what you can expect:

• Mascon will send you your April bill on March 15, 2023 which will include your new account number.

• There will be no changes to your current Velocity services and plans. This billing change will only affect how you access your bill, manage pre-authorized payments and update your payee for on-line banking payments. You will receive your April bill on March 15th, 2023 from Mascon by TELUS.

• Register for MyMascon online portal. Once you have received your bill on March 15th proceed to go and create your My Mascon account at ca/mymascon using the new account number as indicated on your Mascon by TELUS bill. Once registered; sign up for paperless billing and use MyMascon to view your bill and opt to pay online.

• If you have automatic payments debited or credited from your account: Pre-authorized payments are a customer option that can be set-up in MyMascon with a credit card. For pre-authorized payments from your bank account, please submit a pre-authorized debit form to [email protected]. Please register in advance of March 29th for the April 1st, 2023 billing cycle.

• If you pay manually by cheque: make the cheque out to Mascon Cable Systems instead of Velocity Networks for your April 1 bill. Mail cheque to Mascon: Box 3386 – 4901 Auto Rd SE, Salmon Arm BC V1E 4S2.

We thank you for your loyalty and for trusting in us for being your internet service provider. We have appreciated the opportunity to serve you, and we are excited for Mascon by TELUS to provide the next generation of communications and entertainment for our valued customers.

Sincerely,

Jason Marsland

CEO | Velocity Networks Inc.

And

Tara Marsland

CAO | Velocity Networks Inc.