Legal and Regulatory documents
In accordance with CRTC regulations and the Internet Code released January 31st, 2020 and the governing laws Velocity Networks Inc has implimented the following policies.
Legal and regulatory documents
Customer concerns and complaint resolution
Velocity Networks works hard to be an industry leader when it comes to customer satisfaction. If for whatever reason you find that we are not meeting your needs when it comes to any aspect of your service(s), or customer experience, we want to know about it.
If for whatever reason Velocity Networks has not been able to reach a resolution satisfactory to your needs, we would like to make you aware of the Commissioner for Complaints for Telecom-television Services (CCTS). CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, free of charge. If you have a complaint about your telephone, wireless, Internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.