What internet package is right for me?
- All of our packages are designed to allow for:
- Web surfing
- Checking emails
- Sending and receiving pictures
- VOIP, Skype, etc.
- Peer to Peer and other video type web based activities
- The main difference between packages is the speed at which you can do each of these.
- VOIP service would see better service with Extreme or above.
- We strongly encourage Gamers, and heavier users of Peer to Peer to use our Extreme or Ultimate packages to maximize their performance and satisfaction.
What internet packages do you offer? What do I get for my money?
Please see our Residential Plans and our Business Plans sections
What is involved in the sign up process?
- Give us a call at 403-537-2560
- You will be asked for all your contact and billing information
- Choose the service level you would like
- You can then book your install date and time
- We bring equipment out to install and then you're done!
What is your 60 day money back guarantee?
From the day you are installed – you have 60 days to decide if you would like to keep our service. If you decide not to keep our service, Velocity Networks will refund your monthly service costs, up to that date and will refund your money for the equipment.
The only cost you will not be reimbursed is the cost of the installation.
Do I need to sign a contract to get services?
We do not require a contract with our clients, we pride ourselves in the fact that we should be offering you a service that you want to have not one that you are force to keep. If for any reason someone would like to have a contact term with us we would be more than willing to accommodate you.
What are the costs to get internet from Velocity Networks?
- Monthly costs:
- Are based on what service package you choose, plus any additional services not included in the "package" you choose.
- One time costs:
- One time rental cost of customer premises equipment: (customer radio) This is the equipment we mount on the side of your house/business to get the signal from our towers. What equipment we need to use at your location depends on:
- Where you live in our service area
- What tower you will receive your service from
- How far you are from our towers
- Amount for foliage obstructing Line of sight of our tower
- Customer Radio is needed to receive service.
- These radio’s rage in cost from $200 to $350 CAD depending on the what radio is required.
- One time rental cost of customer premises equipment: (customer radio) This is the equipment we mount on the side of your house/business to get the signal from our towers. What equipment we need to use at your location depends on:
- Basic Installation:
- Time up to 3 hours
- Basic cable running to one computer or router (router configuration is extra)
- Basic mount
- Basic ground block if required
- cable ends, screws, sealant for holes, cable anchors (snap ties, clips or staples) and wall plate
- Grounding wire (if required)
- Basic Installation charge is $150
- Example of items not covered in basic install:
- Running cable through crawl spaces or attics
- Drilling through concrete
- Fishing cable through walls
- Specialty roofs requiring climbing gear(This does not include climbing gear used for inclement weather this is free
- Any mount above 24' will require a lift or an extra long ladder if not supplied by the customer will require an extra trip
- Any reasonable time beyond 3 hours (not including anything mentioned above eg. attic climb or fishing cable these times will be removed from the install time before calculating total billable install time)
- Coupler for wall plate
- Fly Leads(patch cables) for external antennas